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FAQ's


DELIVERY

SMOOTHIES

MILKSHAKES

GELATO SWIRL

950 BLENDER

CUPS
 

DELIVERY

WHEN CAN I EXPECT MY DELIVERY?
NON FROZEN (Ambient)
If you are only ordering ambient products we will deliver the next working day, if we have received payment before 12pm. Ambient only orders are sent via DPD and you will receive an email/text on the morning of your delivery with a 1 hour timeslot.

FROZEN
If you are ordering frozen products or a mixture of frozen and ambient products your delivery day depends on our DELIVERY SCHEDULE.

WHAT ARE THE DELIVERY COSTS?
NON-FROZEN (Ambient)
If you are only ordering ambient products the cost of delivery is £5+VAT for your first box and £1.50+VAT for every box thereafter.

FROZEN
If you are ordering frozen products or a mix of frozen and ambient products we offer free delivery on 15 or more boxes.
For every box short of 15 there is a minimal £3 delivery charge.
Please note: We do offer a 6 box pricelist where free delivery is available on orders of 6 or more boxes. You can still order online but we will need to change your account. If this is of interest, please get in touch.

HOW WILL MY ORDER BE DELIVERED?
NON-FROZEN (Ambient)
If you are only ordering ambient products your order will be delivered by courier DPD.

FROZEN
If you are ordering frozen products or a mix of frozen and ambient products, we will deliver these on our own fleet of refrigerated vehicles.
Occasionally if your order includes both frozen and ambient products we may split your delivery between our own vehicles and DPD.

DO YOU DELIVER NATIONWIDE?
NON-FROZEN (Ambient)
If you are only ordering ambient products we deliver nationwide on a next day service with DPD
Please note: there is an additional charge for Highlands, Islands and Northern Ireland

FROZEN
We try our hardest to offer nationwide delivery for our frozen products however there are some areas of the country that we cannot reach on our refrigerated vehicles. In this case we will refer you to one of our Food Service Partners.
Our Food Service Partners distribute a limited range of our products on our behalf. To find out which partners service your area get in touch

 

 

SMOOTHIES

HOW DO I MAKE A SMOOTHIE?
It couldn't be simpler - empty the sachet into a blender, add juice and blend! Check out our handy "how to guide"

WHAT IS THE COST OF A SMOOTHIE AND WHAT SHOULD I CHARGE?
Depending on the flavour and your pricelist you can expect to pay between 65p and 87p per sachet.
As a finished product - so including juice, a cup, lid and straw you can expect to pay between £1 and £1.20
The RRP for our smoothies is £3.45 so there are large profit margins to be enjoyed for minimal preparation and effort

HOW DO YOUR SMOOTHIES COME?
Our smoothies are supplied in 150g sachets with 30 Sachets in one shipping box. Our 3 organic smoothies are supplied in boxes of 15 sachets.

WHAT ARE YOUR BESTSELLING SMOOTHIES?
Our top five smoothies are: 1.Raspberry Heaven 2.Pineapple Sunset 3.Berry Burst 4.Green Reviver 5.Acai Kick

HOW DO I PROMOTE THE SMOOTHIES
We offer a range of FREE promotional material including counter cards, posters and table talkers. Looking for a different size or a bespoke design? Our in-house marketing department are more than happy to help. Get in touch with your requirements.

 

 

MILKSHAKES

HOW DO I MAKE A MILKSHAKE?
It couldn't be simpler - empty the tub into a blender, add milk and blend! Check out our handy "how to guide"

WHAT IS THE COST OF A MILKSHAKE AND WHAT SHOULD I CHARGE?
Depending on the flavour and your pricelist you can expect to pay between 74p and 87p per tub.
As a finished product - so including milk, a cup, lid and straw you can expect to pay between £1 and £1.20
The RRP for our milkshakes is £3.45 so there are large profit margins to be enjoyed for minimal preparation and effort

HOW DO YOUR MILKSHAKES COME?
Our milkshakes are supplied in 250ml tubs with 12 tubs in an inner case. One shipping box = 3 inner cases (36 tubs). You can mix and match your flavours

WHAT ARE YOUR BESTSELLING MILKSHAKES?
Our top five milkshakes are: 1.Chocolate Chip 2.Strawberry 3.Vanilla 4.Banana 5.Salted Caramel

HOW DO I PROMOTE THE MILKSHAKES
We offer a range of FREE promotional material including counter cards, posters and table talkers. Looking for a different size or a bespoke design? Our in-house marketing department are more than happy to help. Get in touch with your requirements.

 

 

GELATO SWIRL

HOW DO I MAKE A GELATO SWIRL?
Gelato Swirl is a premium dessert that is served from a dispenser. Simply choose a flavour, pop the capsule into the dispenser and push the button.

WHAT IS THE COST OF A GELATO SWIRL AND WHAT SHOULD I CHARGE?
After the initial cost of the dispenser - currently £795 plus VAT (which includes 54 free portions) you can expect to pay between 88p and £1.01 per capsule. As a finished product - so including cone or tub and spoon you can expect to pay between £1.05 and £1.20
The RRP for our Gelato Swirl is £3.25 so there are large profit margins to be enjoyed for minimal preparation and effort

HOW DOES YOUR GELATO SWIRL COME?
Our Gelato Swirl is supplied in 160ml capsules with 18 capsules in an inner case. One shipping box = 2 inner cases (36 capsules). You can mix and match your flavours. We currently offer 4 ice cream flavours, 3 frozen yogurt flavours and 1 dairy free sorbet.

WHAT IS THE DIFFERENCE BETWEEN THE DISPENSERS?
We offer two dispensers, the OS7 and the OS8. The OS8 is the latest model and requires no self assembly - just plug in and play - it also includes a self-cleaning piston head.

HOW DO I PROMOTE THE GELATO SWIRL?
We offer a range of FREE promotional material including counter cards, posters and table talkers. Looking for a different size or a bespoke design? Our in-house marketing department are more than happy to help. Get in touch with your requirements.

 

 

950 BLENDER

BLENDER IS NOISY WHEN BLENDING
The blade could be blunt or the drive socket could be damaged. Check out our TROUBLE SHOOTING GUIDE for details on all potential issues and solutions.

ARE THE JUGS DISHWASHER SAFE?
No. Unfortunately the ProBlend jugs are not dishwasher safe.

 

 

CUPS AND LIDS

WHAT IS THE DIFFERENCE BETWEEN RECYCLABLE AND BIODEGRADABLE CUPS
Our recyclable range of cups are made from PET plastic which can be recycled anywhere offering plastic recycling
Our biodegradable range of cups are made from PLA plastic which is engineered to break down more quickly.