01395 239500 
info@projuice.co.uk 
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Privacy Policy
This privacy notice tells you what to expect us to do with your personal information when you make contact …
1. Who we are
Projuice Ltd (“we”, “us”, “our”) is the data controller for the information described in this notice. We are registered in England and Wales, company number 05172286, at Unit 1 Clyst Court, Blackmore Road, Hill Barton Business Park, Clyst St Mary, Exeter, Devon EX5 1SA.
We process personal information in line with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.
2. What this notice covers
This notice applies to your use of www.projuice.co.uk — visiting the site, creating an account, placing an order, making an enquiry, using live chat, and subscribing to our emails. Most of the people who use our site do so on behalf of a business, but the information is protected in the same way whoever you are.
It does not cover job applicants or visitors to our premises, who receive their own separate notices.
3. Information we collect
When you register for an account:
- Name, business email address and an encrypted password
When you place an order — whether through an account or as a guest without logging in:
- Name, company name, delivery and billing addresses, and telephone number
- Your order and basket contents, and any delivery instructions you give us
- If you have an account: your order history, wishlists and saved favourites
You do not need to create an account or set a password to place an order — you can check out as a guest.
When you contact us or subscribe:
- Enquiry and sample request details submitted through our forms
- Live chat transcripts
- Newsletter subscription status and marketing preferences
Automatically, when you use the site:
- IP address, browser and device type, operating system and approximate location
- Pages viewed, time spent and how you arrived at the site
- Your cookie and consent preferences
We never receive or store your full payment card details. Card payments are handled directly by our payment provider (see section 7).
4. Why we use it, and our lawful basis
| What we do | Lawful basis |
| Create and manage your online account, basket, favourites and order history | Performance of our contract with you. Where our contract is with your employer, our legitimate interests in administering it. |
| Process and deliver your orders, and handle returns | Performance of a contract; steps taken at your request before entering one |
| Take payment for your orders | Performance of a contract |
| Respond to enquiries, sample requests and live chat | Legitimate interests — responding to people who contact us |
| Send marketing about our products to businesses we believe are relevant, including businesses we have not dealt with before | Legitimate interests in business-to-business marketing, relying on the PECR position for corporate subscribers; or your consent or the PECR soft opt-in where applicable (section 5) |
| Personalise the content and recommendations you see | Your consent, given through our cookie banner |
| Analytics, advertising and other non-essential cookies | Your consent, given through our cookie banner |
| Protect the site from fraud, spam and attack | Legitimate interests — security |
| Handle disputes and defend legal claims | Legitimate interests — protecting our legal position |
Where we rely on legitimate interests, we have weighed them against your rights and concluded they do not override them. You can ask us for details of that assessment, and you can object — see section 9.
5. Marketing and your choices
We may send you information about our products, services, promotions and events where we believe they are relevant to your business. This includes contacting businesses in sectors our products serve, at their business email address, even where you have not previously dealt with us or subscribed to our mailing list. Depending on the situation, we rely on one of the following:
- the position under PECR for corporate subscribers, which allows us to send business-to-business marketing to companies and other corporate bodies at their business addresses;
- the “soft opt-in”, where you have bought from us or asked us about our products; or
- your consent, where you have subscribed to our mailing list.
In each case we act in our legitimate interests in promoting our products to businesses likely to be interested in them, and we always identify ourselves clearly.
You are always in control. Every marketing email contains an unsubscribe link that takes effect immediately, and you can email us at any time to be removed. Your right to object to direct marketing is absolute and we will always act on it. We keep a suppression list so that we do not contact you again by mistake.
If you opt out, we will still send order confirmations, delivery updates and invoices — these are service messages, not marketing.
6. Cookies
Our website uses cookies and similar technologies to make the site work, remember your basket and preferences, measure how the site is used and support our advertising.
Only strictly necessary cookies are set automatically. Everything else — analytics, advertising and social media — is set only with your consent, which you can change or withdraw at any time through the cookie preferences link on our site. Full details are in our Cookie Policy at www.projuice.co.uk/cookie-policy/.
7. Who we share it with
We share information only where it is needed to run the site and fulfil your orders, and only with organisations bound to keep it secure and use it solely for the purpose we specify. Where they process information on our behalf, we have a written contract with them under Article 28 of the UK GDPR.
| Who | Why |
| Website hosting and IT supportGSL Media and CIM Software | Hosting, maintaining and backing up our website |
| Klaviyo | Sending our newsletters and marketing emails |
| Lloyds CardNet | Taking card and online payments |
| Delivery and logistics partnersDPD, DHL and Run It Cool | Delivering your orders and handling returns |
| Analytics and advertising providersGoogle and Meta | Measuring website and campaign performance, where you have consented to those cookies |
| Regulators, law enforcement and courts | Where required or permitted by law |
| A purchaser of our business | In connection with a sale, merger or reorganisation, subject to confidentiality protections |
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. Some advertising and social media providers act as controllers in their own right for information collected through their technologies on our site; their own privacy notices apply alongside ours, and links are in our Cookie Policy.
8. Transfers outside the UK
Some of our providers are based outside the UK, mainly in the United States and the EEA — for example Klaviyo, Google and Meta. Where information is transferred outside the UK we protect it using UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or the UK Extension to the EU–US Data Privacy Framework where the recipient is certified. You can ask us for a copy of the safeguards we use.
9. How long we keep it
We keep information only for as long as we need it, and to meet our legal and accounting obligations. Where a dispute or claim is ongoing, we keep the relevant records until it is resolved.
| Record | How long |
| Orders, invoices and payment records | 7 years from the end of the relevant financial year |
| Your online account | Until you close it, or after 24 months of inactivity |
| Enquiries and sample requests that do not lead to an order | 24 months from last contact |
| Marketing contacts and preferences | Until you unsubscribe, or 24 months without engagement |
| Marketing suppression list | Kept indefinitely, so we can honour your opt-out |
| Enquiries and live chat transcripts | 24 months |
| Website analytics and cookie data | As set out in our Cookie Policy; typically no more than 26 months |
When information is no longer needed we securely delete or anonymise it.
10. Your rights
You have the right to ask us to: give you a copy of the information we hold about you; correct anything inaccurate; delete it where we no longer have good reason to keep it; restrict how we use it; provide it in a portable format; or stop using it where we rely on legitimate interests. You can object to direct marketing at any time, and where we rely on your consent you can withdraw it at any time.
To exercise any of these, contact us using the details in section 12. We may ask for proof of identity. We will respond within one month, or tell you within that month if a complex request needs longer. There is no charge.
11. Changes to this notice
We review this notice regularly and may update it. The version and date are at the top. If we make a significant change, such as using your information for a new purpose, we will tell you before it takes effect.
12. Contact us
| Data controller | Projuice Ltd Unit 1 Clyst Court, Blackmore Road, Hill Barton Business Park, Clyst St Mary, Exeter, Devon EX5 1SA Company number 05172286 |
| Data protection contact | Andrew Guerin, Finance Director |
| info@projuice.co.uk | |
| Telephone | 01395 239500 |
We are not required to appoint a Data Protection Officer and have not done so.
If you are unhappy with how we have handled your information, please tell us first so that we have the chance to put it right. You also have the right to complain to the Information Commissioner’s Office at any time:
- Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Helpline: 0303 123 1113
- Website: www.ico.org.uk