01395 239500 
info@projuice.co.uk 
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Website FAQs
We’ve collated some frequently asked questions regarding the use of our website.
My Account
Once your order is placed, you’ll receive an email confirmation. This may take up to 5 minutes to come through. Please check your spam / junk email if you haven’t received it.
Your delivery ETA will depend on the products you’ve ordered and also where you are in the UK. The standard delivery details for your area will be on your order confirmation. You can also find these on our delivery information page. One of our friendly staff will be in touch the day before the delivery to confirm.
If you’ve gone into your account, your order status might be ‘Processing’. This means that the order has been received from our side and no further action is needed from you.
You can set up an account in 2 ways. Either select the ‘Create an account’ checkbox on the checkout page or you can go to the Register / Log in page and follow the prompts under the ‘Register’ heading.
To reset your password, please click here. You should receive an email with a reset password link in it (please check your spam / junk folders). Click on the link and follow the prompts.
If you don’t receive an email, it’s possible that you don’t have an account registered with that email address.
You may have used that email address previously to place an order, but if you didn’t actively select the ‘create account’ option whilst checking out, an account wouldn’t have been created for you.
Checkout & Website Payments
Security is a top priority for us. Transactions on our website are processed on a secure page hosted by Lloyds Bank. This provides the security of a leading bank and means that none of your card details are stored on the Projuice website.
You’ll be able to pay by:
- Visa Debit
- Visa Credit
- Mastercard Debit
- Mastercard Credit
- Maestro
- Apple Pay
- Google Pay
There are a few reasons a payment may not go through successfully. Try checking the following before reaching out to us:
3D Secure authentication (most common issue): Your bank may ask you to verify the transaction through your banking app or via text. Once you’ve approved it, please return to the Projuice website to complete payment.
Expired payment link: If a payment fails when using a payment link, that link automatically expires. Contact the Projuice team and we’ll send you a new one.
Temporary system outage: Occasionally, high traffic or brief server interruptions can cause errors. Wait a few minutes and try again from the website.
Card or account limits: Your card may have daily transaction limits or restrictions on certain types of purchases. Check with your bank if you suspect this might be the issue.
Browser or device issues: Clearing your browser cache (click here for guide), switching devices, or trying a different browser can sometimes resolve unexpected errors.
If none of these solve the issue, please contact us on 01395 239 500 and we’ll help process your order securely.
In early 2026, we made some improvements to our website. As a result, some returning customers may experience issues accessing their basket.
We recommend clearing your browser cache and then trying again. You can follow this guide for simple steps to clear your cache and cookies in different browsers.
This error usually means our servers are taking longer than expected to respond. It’s often temporary and can happen during periods of high traffic or maintenance.
Please wait a minute or two and refresh the page. If the issue persists, try clearing your browser cache or accessing the site from a different device or internet connection.
If you continue to see the error, contact the Projuice team on 01395 239 500 and we’ll be happy to help you complete your order.
Any questions or feedback?
If you have any feedback on the website design or functionality, or if you have any additional questions not listed on this page, we’d love to hear from you.
Simply fill out the contact form on this page or get in touch via the following details:
T: 01395 239500